Shop Policies

SHIPPING

A confirmation email with your tracking number will be sent to you after your order has been processed. Please allow a few days for your tracking number to be updated.

Once your order has been processed and shipped, PixieDustHorror releases all responsibility of said package. Please contact USPS if your package is lost, damaged or stolen during transit. 

We only offer shipping within the United States.

REFUNDS & EXCHANGES

PixieDustHorror is unable to offer any refunds or exchanges due to safety and sanitary reasons. All sales are final. Please remember, some items are embroidered by me! I do my very best to get it close to perfect as possible! 

If an issue does arise with your order, please send me an email within 7 business days from the day of delivery. After 7 business days, all sales are final.

CANCELLATIONS

Change your mind? No worries! Please email me at pixiedusthorrorshop@gmail.com within 24 hours to cancel your order and receive a full refund. After 24 hours, a cancellation will no longer be possible and your order will be processed.